Black River Imaging

3562In 1971 Roy and Martha Dameron used a Springfield, Missouri loft space to create their dream company Dameron Color Labs. Together they worked with a variety of clients to help them with their design and photography needs. Only a few years after the company’s creation, the husband and wife team had so many customers and orders that they had to establish a much larger working location. In 2008 Dameron Color Labs changed its name to Black River Imaging and increased their business hours to Monday through Friday 8am to 5pm. The company offers numerous products including greeting cards, photographs, books, custom stationery gift products, and photo albums. All of their domestic items have free shipping if the item price is over $15.00 and most products are shipped two to three days after the order is placed. Most customers get their item within the week.

The company website is organized and easy to navigate. It offers links to their company blog as well as assorted links to popular products and deals. Each of the major products are clearly listed and have drop down menus that list a various details that can be selected. Once selected detailed item dimensions are shown as well as price and the materials used to make said item. Customers can customize the product from this page as well. Different products can be saved for later enjoyment by becoming a Black River Imaging website member. Becoming a member also allows a customer to earn rewards for buying items, $1.00 for every $10.00 spent, receive coupons and discount prices for many products including boutique packaging. Boutique packaging is an upscale service provided to customers who need extra attention given to their items. Company representatives hand wraps the product in vanilla tissue paper and places it in a black container optimized for each item with a designer belly band. Prints will be sealed in a clear bag and then be wrapped in the vanilla tissue paper. The boutique packaging is not available for famed prints or unframed prints that are larger than 11″ x 14″ or have standout mounts on the back.

This innovative company prides itself on its outstanding customer service, which is why so many artists, designers, and photographers keep returning. They understands that without the loyalty of their clients they wouldn’t be the thriving company they are today. Roy and Martha Dameron believe that their customers should be able to buy only the best products and not have spend a lot while doing so. They are constantly updating their available products so their customers have more choices. The business has customer service representatives available by phone, email, and chat messaging through their website during Monday through Friday 8am to 10pm.